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Colton Mason's Healthcare Caffeine

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The official blog of Supreme Medical - a distribution company focused on the fulfillment of medical supplies and durable medical equipment to the post-acute market. Our innovative patient home delivery service, top tier product lines, and educational programs deliver the clinical and financial outcomes needed to help you succeed. Serving the continuum of care, we focus on the fulfillment of patient home delivery orders for durable medical equipment providers (HME/DME), independent pharmacies, home health agencies, hospice care, e-commerce websites and third party billers that service Medicare Part B, Medicaid, workers' compensation, private insurance and managed care (HMO) plans.


Special meeting in Washington DC to advocate for independent pharmacies, HME/DME providers, and small business
Special meeting in  Washington DC to advocate for independent pharmacies, HME/DME providers, and small business

Author: Pam Wedow, IMCO Home Care

We are excited to share with you that one of the EBS clients, was invited to participate in a very special meeting in Washington DC to advocate for small business, independent pharmacy, and the HME industry.

Dudley Hoskins Bostic, and her sister, Mollie Hoskins Scarbrough are owners of Hoskins Drug Store in Clinton, TN.  Hoskins Drug Store was invited to the White House to meet with Vice President Pence, Secretary Price, and SBA Administrator Linda McMahon, Kellyanne Conway, and CMS Administrator Seema Verma regarding the ACA and its impact on small business.  Their meeting took place on Monday, June 5th.

During the visit Dudley, whom spoke on the behalf of Hoskins Drug Store, highlighted their concern with competitive bidding and how it has adversely affected their business, as well as the access to care for their patients.  Hoskins Drug Store is a contract supplier for the Knoxville, TN CBA.  They won the contract for many of the competitive bid categories, however did not win the bid for oxygen equipment, which they had been servicing for their community residents for many years.  "They don't want multiple providers in and out of their homes-it's supposed to be a calming time for them, not a revolving door,"  Dudley states.  "They need everything, I can do beds and support surfaces, but I can't do oxygen.  What goes with oxygen, but a bed?  It make no good sense."

While discussing "cost savings" options, Dudley mentioned the need and desire to eliminate the audits and implement a prior authorization process for items over $150.  Dudley stated that Secretary Price and CMS Administrator, Seema Verma seemed to like the idea as they began jotting down notes as she spoke.  She also referenced cost saving ideas of including pharmacists as a part of the healthcare team, allowing them to treat patient's with standard cough and colds, as well as treatment and education of patients with diabetes and asthma.  Allowing pharmacists to participate in treating these patient's would eliminate excessive ER visits for routine care.

Dudley spoke about the low reimbursements that are being paid for many of the products and services.  Providers simply can not continue to dispense product/prescriptions, while being paid below their cost of goods.

During the roundtable discussion, Bostic says she told Price and Verma that Hoskins Drug Store's two priorities are getting pharmacists recognized as healthcare providers and securing reimbursements that goes along with that; and repealing and replacing the competitive bidding program.  "He pointed his finger (referring to Price) and said, "Yes ma'am," she said.

A special thanks to Dudley Hoskins Bostic, and her sister and co-owner Mollie Hoskins Scarbrough RPh, and daughter Mollie M Farrar, for stepping out to make a difference their community and for seizing the opportunity to shed light on the struggles in our industry has been facing and proposing real life solutions.


As an Independent Pharmacy, how can I create "Stickiness" with my customers?
As an Independent Pharmacy, how can I create

I wanted to share a few cool and creative ways some of our independent pharmacy accounts have created a truly unique store experience for the patients that they serve:

I love this idea! (pictured above) Many pharmacies are trying to return their image to the "old corner drug store" and take their customers on a trip back in time to the 1950's when soda fountains and malt shops where a common occurrence at the neighborhood drug store. Who wouldn't like to enjoy an old fashioned banana split while they wait on their prescriptions to be filled?



Rifles, Ammo, and Knives

               ... IN A PHARMACY?

When I walked into this customer for the first time, I took a double take.  But then, as I looked at the amount of folks in there browsing the selection of hunting and fishing merchandise - it hit me. This customer is a genius! Sure, they had the normal gift store offerings as well that most pharmacies offer, but they created a "Cabelas" type experience to help differentiate their store from their competitors. If you are an outdoor enthusiast and live in their area, I can bet this is where you go to get your prescriptions filled.


The $10 Billion Dollar Question . . . How can your company expand into the Home Care Market?
The $10 Billion Dollar Question . . . How can your company expand into the Home Care Market?

Wherever I travel lately, everyone wants to talk to me about the Home Care Market. Manufacturers and Distributors alike are very interested in this growing space that is currently exploding with opportunity.

Since this is such a hot topic of discussion, I thought I would take the opportunity to focus on the Home Care Market and cover the major questions that seem to be of key interest to companies wanting to enter or expand their current book of business in Home Care. In today's issue, let's start with the # 1 question I continually receive about the Home Care Market.

Question # 1

Who is the Home Care customer?

One of the main questions I get from manufacturers and distributors is they want to know who the customer actually is in the home care market. The majority of these companies today sell into the developed markets that have reached their maximum output - hospitals, physician offices, and long-term care facilities. These same companies understand that in order to thrive, they need to follow the patient as the care settings shift away from institutions and into the lower cost post-acute environment. It makes perfect sense - patients would much rather be in their homes anyway, AND it is cheaper to care for them there.

So ... who are the customers that exist in home care? There are several, and we will cover all of them over the next few issues, but for today let's focus on one everyone is familiar with - the corner drug store.


Independent Pharmacies

26,000 in the United States!

One of my favorite types of customers to work with are independent pharmacies. They pay their vendors extremely well and have a huge opportunity to market home health care products to their existing customer base. Just think about it, they have several hundred folks walking into their pharmacy every day to pick up their medications. These patients trust their pharmacist, and have already decided they would rather do business with a locally-owned company versus a national chain for their Rx needs. Logically, the same should hold true for medical supplies and equipment.

If the pharmacy offers their customers the convenience of a one-stop shop by carrying an assortment of retail priced home health care products, this will do two things: (1) create a new revenue stream for the pharmacy, (2) create "stickiness" between the pharmacy and the customer which protects their existing Rx business. If I were a family-owned pharmacy, I would hate for my customer to have to walk into a Wal-Mart or Walgreens to buy a cane or a pack of incontinence products. That creates an inconvenience - what I call a "point of friction" - between you and your customer allowing an opportunity for a competitor to steal them away.

Rule #1 - "If we don't take care of our customers, someone else will."This quote hangs on the wall right by the entrance to our customer service deparment, and it rings true here. If a customer can't see it - they don't know you have it. If they don't know you have it, they will have to buy it somewhere else. So, how do we ensure that your independent pharmacy doesn't lose business to a competitor?

This is where distributors and manufacturers come into the mix. Independent Pharmacies need advice on the types of product to stock in their store and help with developing a retail strategy to market these products to their patients. This includes creating the proper store layout to display these products and drive customer awareness through signage and retail displays that the pharmacy is a one stop shop for their families home healthcare needs. While I recommend utilizing our Patient Home Delivery (PHD) program for most other types of home care customers, it still makes sense for Independent Pharmacies to have product in-stock and displayed at their store due to the amount of foot traffic they have coming into their location on a daily basis.

The takeaway ... there are 26,000 opportunities to work with Independently owned pharmacies in the US. These folks need our help and services to go from only filling prescriptions to becoming a one stop shop provider for their communities healthcare supply needs. Let's help them grow their business, and in turn they will grow our business. So stop by your corner drug store this weekend and chat with them about home health care products . Worst case, you will make a new friend - and possibly get to enjoy a banana split!


They say a picture is worth 1,000 words. Introducing Bio Pants! The latest lymphedema innovation
They say a picture is worth 1,000 words. Introducing Bio Pants! The latest lymphedema innovation

I know it doesn't exactly match my navy blazer, but I still decided to put on the latest lymphedema product at our recent Wipeout Wounds event in Fort Lauderdale this week. This product comes from my good friends at Bio Compression Systems, and specifically addresses not only the lower extremities, but also the difficult to treat areas of the groin, buttocks and abdomen for patients suffering from lymphedema. This 8 chamber all-in-one pant offers a unique design covering the entire lower body. This garment is designed to redirect tissue fluid movement from the foot all the way to the auxiliary nodes and thoracic duct for drainage while creating new channels. Sizing is not a problem for this garment, each patient is custom fitted to insure an ideal treatment is delivered each and every time. With two front zippers and easy to use pull-up straps, this garment is simple to don and doff for every single patient. The Bio Pants provide the best possible solution for the most difficult conditions. This garment is an accessory to an 8 chamber device.

Bio Compression Systems is a great family owned company based out of New Jersey. They manufacturer all of their products in the USA at their own facility (which I love!), offer the best warranties in the industry, and are number 1 in compression therapy in the HME/DME market.

Click Here for product information and pricing on Bio Pants

Click Here to take a virtual tour of the New Jersey Bio Compression manufacturing facility


Aseptic vs Clean Technique in Healthcare
Aseptic vs Clean Technique in Healthcare

Aseptic vs Clean Technique in Healthcare as discussed by Janette Ostrander, National Clinical Sales Manager for Dynarex Corporation. Click Here for a printer-friendly version to easily distribute to your staff.

Aseptic vs Clean Technique

Clinicians perform different procedures using different techniques. Example: Surgery requires strict aseptic technique. Aseptic Technique requires the use of various barriers to prevent the transfer of microorganisms from health care personnel and the environment to the patient during a procedure. The following personal protective equipment may be used:

  • Sterile gloves
  • Sterile gowns
  • Sterile drapes
  • Masks

Involves procedures for patient and equipment preparation, such as the following:

  • Antiseptic skin preparation of the patient at the time of the procedure
  • Sterile instruments
  • Sterile equipment
  • Sterile devices

Includes environmental controls, such as the following:

  • Keeping doors closed during operative procedures
  • Minimizing traffic into and out of operating rooms
  • Excluding unnecessary personnel during procedures

Only sterile-to-sterile contact is allowed; sterile to non-sterile contact must be avoided during the procedure. 

Example: Central line insertion.

Clean Technique involves reducing the number of microorganisms to minimize the risk of transmission from the environment or health care personnel, using the following:

  • Appropriate hand hygiene
  • Clean gloves

Efforts are made to prevent direct contamination of supplies and materials. Patient's environment undergoes routine cleaning. Sterile-to-sterile rules do not apply, although sterile equipment is used as indicated.

Supreme Medical carries a full-line of personal protection products and can assist your facility and staff with any products you may need on hand to combat infection prevention. Simply browse our website our give one of our friendly customer service representatives a call today for more information!


Did you know that Supreme Medical has worked with some of the biggest names in Hollywood & TV?
Did you know that Supreme Medical has worked with some of the biggest names in Hollywood & TV?

Supreme Medical has created sets for both Grey's Anatomy and Project Runway! We're proud to have ABC Studios and Bunim/Murray Productions as two of our valued customers. 

 

Most recently, we worked with Project Runway All Stars Season 5 for an episode called "Fashion 911" that aired during 2016. In this episode, the designers were tasked with constructing high end fashion dresses from materials used by EMS professionals. Supreme Medical was selected by Bunim-Murray as their vendor for this set. We provided all the medical supplies used during this unconventional challenge. These included products such as: exam gloves, tongue depressors, cotton tipped applicators, cohesive bandages, urinary leg bags, cotton balls and all other kinds of med-surg supplies that you would never guess could be used to create a look for the runway. If you look closely at the picture above, you can see 3 dresses that were constructed out of medical supplies from the Supreme Medical warehouse. This includes a dress made completely from blue, purple, and black nitrile exam gloves! Another designer used different color cohesive bandages to construct their runway look. We also loved the skirt constructed of nothing but cotton tipped applicators - it had a certain swag to it! These pictures are proudly on display in the lobby of Supreme Medical. If you ever come by to visit us and see our operations, be sure to check them out!

Click here to watch the full episode of "Fashion 911" for FREE and let us know which dress you think should have won the challenge!


Supreme Medical's Patient Home Delivery service takes the burden of pick, pack and ship off of home care providers by delivering medical supplies directly to their patients' homes
Supreme Medical's Patient Home Delivery service takes the burden of pick, pack and ship off of home care providers by delivering medical supplies directly to their patients' homes

Supreme Medical's Patient Home Delivery service takes the burden of pick, pack and ship off of home care providers by delivering medical supplies directly to their patients' homes. As seen in the graphic above, home health and hospice agencies can use Supreme Medical's warehouse to ship medical supplies and durable medical equipment directly to their patient's doorstep. 

 

By using our warehouse to ship supplies to your patients at home, you immediately:

 

  • Slash Inventories – No need to stock products and pay for supplies before your patient needs them. Your stock stays in our warehouse until we receive an order from your company. We then pick, pack, and ship the supply order directly to your patients' home. When your clinical team arrives to see the patient, the supplies are there ready to go.
  • Reduce Overhead - Utilizing our home delivery service eliminates overstock, deadstock, expired\short-dated inventory, and the costs associated with managing a supply closet. Free up your staff from the burdensome task of keeping track of inventory so that they can spend more time seeing and treating their patients! Supreme Medical does the leg work for you and takes care of all the logistics. 
  • Fixed Cost for Shipping - Supreme Medical offers a nationwide flat rate of $ 7.95 per order for home delivery. Some product exclusions apply, see flyer below for details.

For a printer-friendly version detailing Supreme Medical's home delivery program, click the link below:

Supreme Medical Patient Home Delivery service for Home Health & Hospice Agenices.pdf


Supreme Medical enhances Patient Home Delivery service to offer flat rate shipping to home care providers when drop shipping medical supplies to patients at home
Supreme Medical enhances Patient Home Delivery service to offer flat rate shipping to home care providers when drop shipping medical supplies to patients at home

Supreme Medical enhances Patient Home Delivery service to offer flat rate shipping to home care providers when drop shipping medical supplies to patients at home. When submitting orders through Supreme Medical's new e-commerce website - www.SupremeMedical.com - business accounts now have access to a flat rate shipping cost of $7.95 per order. Some product exclusions apply, see flyer below for details. This applies to residential shipments nationwide (within the 48 contiguous United States), providing customers with a fixed rate for shipping costs that they can depend on. 


Supreme Medical's Patient Home Delivery service can be extremely beneficial to customers such as: home health care providers, third party billers, and durable medical equipment providers (DME) that are looking to move away from warehousing product inventory at their facility and having to deal with the logistics of delivering medical supplies to patients at home. 

Hospice agencies depend on fixed costs in order to calculate their exact cost per patient day (PPD). By utilizing Supreme Medical's new flat rate shipping of $7.95 per order, hospice customers can now know exactly what their delivery costs will be per patient to deliver the medical supplies needed directly to their patient's doorstep.

To read more detailed information on Supreme Medicals Patient Home Delivery Service and flat rate shipping options, click on the links below:

Supreme Medical Patient Home Delivery Service 

Supreme Medical Flat Rate Shipping  (printer friendly, pdf document)


Supreme Medical launches mobile friendly website, game changer for nurses!
Supreme Medical launches mobile friendly website, game changer for nurses!

Supreme Medical launches mobile friendly website resulting in a game changer for nurses! Clinicians can now place orders with Supreme Medical using ANY smartphone or tablet, including: iPad, iPhone, and Android devices. This new feature allows healthcare professionals easy access to their contract pricing, detailed product information, HCPCS Codes for Medicare Billing, and high resolution product images by putting all of these resources at their nurse's fingertips! Clinicians now have the option to access Supreme Medical's catalog of medical supplies and durable medical equipment in the office or on the go by utilizing this new mobile platform.

For a printer friendly version detailing the new Supreme Medical Mobile Friendly website, click the link below:

Supreme Medical Mobile Friendly Website for 2017.pdf


            


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